In the article the authors discuss the confusion around identifying stakeholders and compare some industry definitions of stakeholders. They provide a high-level outline of the process they underwent to deliver the survey and compile the results. Ultimately they were able to consolidate the responses from the three companies and compile a succinct list of some of the problems that project managers create by ineffective stakeholder management. In addition, they provide some tactics for effective stakeholder management. Although the company sampling is too small to compile a complete list, the information received from the sampling provides an excellent start to identifying the issues and associated with managing stakeholders.
